Frequently Asked Questions
Quick answers to the questions we get most often. For anything else, message @kaching_777_bot.
What is Kaching? ▾
An AI-powered casino bonus aggregator. We pull T&C from 60+ licensed casinos, calculate the real Expected Value, and warn you about trap bonuses where the wagering math is unwinnable.
How does Kaching make money? ▾
Affiliate commission when you sign up at a partner casino through our links, plus Telegram Stars subscriptions for VIP perks. We disclose every commercial link with a "via Kaching" tag and publish RED verdicts on bonuses we earn from when the math says skip.
How is EV calculated? ▾
It's the long-run dollar value of the bonus after expected wagering loss is subtracted, capped at the max cashout. See the /methodology page for the formula and worked examples.
Why are so many bonuses marked RED? ▾
Because most casino bonuses have wagering requirements that mathematically eat the face value. RED isn't an opinion — it's the result of applying the published EV formula to the operator's own T&C. The market average for welcome bonuses is genuinely negative EV.
Are the casinos licensed? ▾
Yes. We only list bonuses from operators with at least one tier-1 license (MGA, UKGC, Curaçao, Kahnawake, etc). License jurisdiction is shown on each operator detail page.
Is my data shared with casinos? ▾
Your Telegram ID + clicked-bonus events are shared with the destination operator only when you tap "Claim" — that's how affiliate attribution works. We don't sell user lists. Full disclosure on /privacy.
Can I withdraw the bonus money directly? ▾
Almost never. Bonus funds are wager-locked until you complete the wagering requirement; only then can the (remaining) cash be withdrawn. The max-cashout field on every bonus card tells you the upper limit you can extract.
What if a bonus expires while I'm viewing it? ▾
We mark it as expired immediately and surface a replacement bonus from the same operator (or operator family) automatically. The push system also stops sending you expired bonuses within minutes.
How do I qualify for VIP? ▾
Two paths: (1) Stars subscription via /subscribe — instant VIP for the period you pay for, or (2) refer qualified friends — see /invite for the points threshold. SVIP unlocks faster pushes + AI-personalized recommendations.
Can I cancel my Stars subscription? ▾
Yes, anytime from @kaching_777_bot → Subscription. Auto-renewing products charge at the end of each period; cancel before the renewal date to avoid the next charge.
What's the minimum age? ▾
18+ in most jurisdictions, 21+ in the US and Japan. Age confirmation happens during /start and we don't lower the gate for any local exception. Self-exclusion tools available via /settings.
Where do I get help with gambling problems? ▾
Free, confidential help: BeGambleAware.org (UK), Gamblers Anonymous, GamCare (UK), or your country's national helpline. Send /stop to pause all pushes; use the cool-off and self-exclusion options in /settings if you need to step back.